AI For Customer Service & Chatbots Training
Learn to use AI for customer service — building chatbots, automating FAQ responses, drafting support replies and handling enquiries faster while keeping a human touch.
ToolsChatbot tools, ChatGPT
Duration1 day (customisable)
DeliveryIn-House / Outcall / Online
PricingBased on Pax
Overview
Learn to use AI for customer service — building chatbots, automating FAQ responses, drafting support replies and handling enquiries faster while keeping a human touch. Conducted under MAHA ASIA SAFETY TRAINING & CONSULTANCY, an HRD Corp registered training provider, the programme focuses on real workplace tasks rather than theory, so participants can apply what they learn immediately. Available as in-house training at your premises, outcall at a client or event site, or online — whichever suits your team. Group sizes are flexible. Training may be claimable where applicable, subject to employer eligibility, programme approval and HRD Corp requirements.
What You’ll Learn
Practical, hands-on modules your team can apply immediately at work.
- AI in customer service today
- setting up a basic AI chatbot
- training it on your FAQs and content
- drafting and improving support replies
- handling escalations to humans
- tone and brand voice
- measuring response quality
- common pitfalls.
Who This Training Is For
Customer service teams, support staff, e-commerce sellers and business owners.
Outcomes After Training
What participants will be able to do once the programme is complete.
Frequently Asked Questions
Do participants need prior experience?
No. The programme is structured to bring beginners up to a working level while still adding value for those with some experience. Modules can be adjusted to your team's starting point.
Is this training HRD Corp claimable?
It may be claimable where applicable, subject to employer eligibility, programme approval and HRD Corp requirements. We can guide you through the process.
Will customers know they're talking to AI?
Best practice is transparency, and the training covers how to set tone and escalation so customers get fast answers while complex issues reach a human.
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Ready to Upskill Your Team?
Tell us your company name, number of participants, preferred location and dates, and we’ll prepare a tailored quote for this HRD Corp claimable programme.
Available as in-house training at your premises, outcall at a client or event site, or online — whichever suits your team. Group sizes are flexible. Pricing is based on the number of participants (pax) and delivery mode. Contact us via WhatsApp for a tailored quote. Training may be claimable where applicable, subject to employer eligibility, programme approval and HRD Corp requirements.