Legal & Policies

We may collect your name, phone number, email address, company name, billing details, order details, payment references, enquiry details, Shopee order details, project files, photos, videos, logos, website content, social media links, brand materials, login details provided for service execution and communication records.

We may also collect technical data such as IP address, browser type, device type, operating system, pages visited, referral source, form interaction, cookies and analytics data.

Information may be collected when you visit our website, submit forms, contact us through WhatsApp, Telegram, email, social media or Shopee, make payment, upload files, use our app/dashboard, subscribe to updates or engage our services.

We may use your information to respond to enquiries, provide pricing, process orders, verify payments, deliver services, assign work to our team, prepare deliverables, manage revisions, provide support, process refunds, maintain records, improve services, protect our rights, comply with legal obligations and send service-related or marketing communications.

Project files may be accessed by our internal team, editors, designers, developers, contractors or authorised service providers where necessary to complete the service.

You should not submit sensitive personal data unless required for the project. You are responsible for ensuring all submitted materials are lawful and authorised for use.

Payments may be processed through Shopee, Stripe-supported payment gateways, banks, cards, DuitNow, e-wallets or other approved methods. We may store payment proof, transaction references, order numbers, invoices and billing records.

Full card numbers are processed by third-party processors and are not stored directly by PhotosPosse unless required and permitted by the payment provider.

We may share information with staff, editors, designers, developers, freelancers, contractors, payment processors, Shopee, Stripe, banks, hosting providers, cloud storage providers, website tools, analytics platforms, advertising platforms, accounting advisers, legal advisers or authorities where necessary.

Information may be stored through email systems, cloud storage, website systems, order platforms, app dashboards, project tools, local devices and internal business systems.

We take reasonable steps to protect data, but no electronic transmission or storage system is completely secure.

• General enquiries may be retained up to 12 months.
• Project files may be retained up to 24 months.
• Payment, invoice and tax records may be retained up to 7 years.
• Legal, dispute or compliance records may be retained as long as necessary.

You are responsible for downloading and safely storing final deliverables after delivery.

We may send service updates, promotions, campaigns, Shopee updates, WhatsApp updates, Telegram updates, newsletters, ads or retargeting messages. You may request to stop marketing communications, but we may still contact you regarding active orders, legal notices, support or payment matters.

Subject to applicable law, you may request access to personal data, correction of inaccurate data, withdrawal of marketing consent, deletion of certain data or information about how your data is used.

Some requests may be limited where data is required for legal, accounting, tax, dispute, fraud prevention or operational purposes.

Most PhotosPosse services involve time, labour, creative work, software use, AI-assisted tools, file review, planning, team allocation and custom production. Because the work is made specifically for you, refunds are generally not available after work has started.

Work is considered started once we review instructions, assign the project, download or organise files, prepare drafts, create concepts, edit, design, develop, render, use software or AI tools, or communicate internally for execution.

• Custom graphic design, logo design and branding.
• Photo editing, video editing and motion graphics.
• Website design and development.
• Presentation design and social media creatives.
• AI-assisted creative work and custom multimedia work.
• Urgent or rush orders.
• Completed or partially completed creative work.

If cancellation is requested before any work starts, we may consider a refund. Approved refunds may be deducted for Shopee fees, Stripe fees, gateway charges, bank charges, administrative fees, third-party costs or currency conversion charges.

Refunds will generally not be provided once a draft, preview, concept, edited file, website layout, video render, partial deliverable, AI-assisted output or final deliverable has been prepared or shared.

Refunds are not provided due to change of mind, choosing another provider, delay in your response, change in business direction, failure to provide required information, unsuitable files or no longer needing the service.

Refunds will not be provided simply because revisions are requested. Revisions will be handled according to the agreed package, scope or listing. Major changes, new concepts or out-of-scope requests may incur additional charges.

If you fail to respond, provide required materials, give feedback or approve deliverables within fourteen (14) days from our last communication, the project may be treated as inactive or abandoned. Payments for abandoned projects are non-refundable once work has commenced.

For Shopee orders, Shopee platform rules may apply in addition to this Refund Policy. For Stripe, card, bank or e-wallet payments, refund timelines and deductions may depend on banks, gateways, Shopee, Stripe or card issuers.

Training, courses, workshops and luxury or premium shoots may require a non-refundable booking deposit. The deposit secures your date, slot, crew, equipment, preparation and capacity.

Rescheduling may be allowed subject to availability and reasonable notice, preferably at least thirty (30) days. No-shows are treated as completed bookings and are non-refundable.

Information on our website, social media, ads, blogs, FAQs, guides and public materials is for general information only. It should not be treated as legal, financial, tax, medical, marketing or professional advice.

We do not guarantee sales, leads, revenue, profit, followers, engagement, search ranking, ad approval, viral performance, customer conversion or business growth.

Results depend on market conditions, competition, advertising budget, customer behaviour, product quality, platform algorithms, pricing and your own execution.

You are responsible for checking all final deliverables before use or publication, including names, spelling, dates, prices, claims, contact details, legal wording, brand colours, website content and final file format.

Once approved, deliverables are deemed accepted.

We may use AI-assisted tools, automation, templates, stock assets, plugins and creative software. AI-assisted output may vary due to tool limitations, source-file quality, prompt limitations and third-party restrictions.

We are not responsible for downtime, restrictions, rejected ads, account suspensions, algorithm changes, payment issues, hosting issues, policy changes or failures caused by third-party platforms including Shopee, Stripe, WhatsApp, Telegram, Meta, Google, TikTok, hosting providers, plugins or AI tools.

Portfolio items, mockups, samples, previews, case studies, testimonials and past projects are for reference only. They do not guarantee the same outcome, design result, audience response or business performance for every client.

You are responsible for ensuring that all photos, videos, logos, fonts, music, voiceovers, product information, website content, personal images, claims and documents supplied to us are accurate, lawful and authorised.

Boss Vee is a fictional PhotosPosse brand mascot used for storytelling, branding and customer engagement. Boss Vee does not represent a real person, employee, director, photographer or business owner. Any resemblance to real persons is purely coincidental.

Cookies are small files placed on your device when you visit a website. They help websites function, remember preferences, understand visitor behaviour, improve performance and support analytics or advertising.

• Operate and maintain our website.
• Improve website performance and user experience.
• Measure traffic, page views and behaviour.
• Track enquiries, form submissions and button clicks.
• Measure advertising performance.
• Support retargeting and remarketing.
• Protect website security and prevent misuse.

We may use necessary cookies, analytics cookies, advertising cookies, functionality cookies and third-party cookies.

Third-party cookies may be placed by tools such as Google, Meta/Facebook, TikTok, Shopee, Stripe, WhatsApp, Telegram, WordPress, Elementor, hosting providers or embedded content providers.

Cookies may collect IP address, browser type, device type, operating system, pages visited, time and date of visit, referral source, click activity, form interaction, advertising interaction and approximate location.

You may control, block or delete cookies through your browser settings. Disabling cookies may affect website functionality, form submissions, enquiry buttons or user experience.

Where required by applicable law, we may request your consent before placing non-essential cookies. By continuing to use our website after seeing a cookie notice or banner, you agree to cookie usage unless you disable or reject them where available.

PhotosPosse may provide dashboard, app or portal access to clients, editors, sellers, staff, contractors or authorised users for order tracking, project updates, file handling, communication and internal management.

Access is a privilege and may be changed, restricted, suspended or removed at any time for security, misuse, account risk, policy breach, inactivity or operational reasons.

You are responsible for keeping your login details secure. You must not share access with unauthorised persons, allow another person to misuse your account or attempt to access restricted areas.

Any activity carried out through your account may be treated as authorised unless you notify us promptly of suspected unauthorised access.

Dashboard order statuses, progress updates, task notes, deadlines and internal comments are provided for convenience and coordination. They may not always reflect real-time progress.

Official scope, pricing, approval, payment and delivery terms remain governed by written confirmation, invoice, Shopee order, email, WhatsApp, Telegram, support message or other official communication.

Editors, sellers, staff and contractors must use the dashboard only for authorised PhotosPosse work. They must not misuse client files, copy confidential information, contact clients directly without authorisation, bypass PhotosPosse processes or manipulate order records.

PhotosPosse may audit dashboard activity, restrict accounts, remove access or take action for misuse.

You must only upload files that you own, control, are authorised to use or have legal permission to submit. Uploaded files must not contain unlawful, infringing, abusive, harmful, fraudulent, explicit, exploitative or prohibited content.

PhotosPosse may remove or reject files that breach these terms or appear unsafe, unlawful or inappropriate.

The app or dashboard may record activity logs including login time, user actions, file uploads, file downloads, order status changes, messages, approvals, timestamps, IP details or device information.

These logs may be used for security, dispute resolution, quality control, audit, project tracking and internal administration.

We do not guarantee uninterrupted, error-free or always-available dashboard access. The system may be unavailable due to maintenance, hosting issues, upgrades, bugs, security action, internet problems, third-party downtime or technical errors.

Dashboard downtime does not automatically entitle you to refunds, compensation or cancellation of service unless required by law.

PhotosPosse may suspend or terminate dashboard access if there is suspected misuse, unauthorised access, abusive behaviour, breach of confidentiality, file abuse, payment dispute, security risk, policy breach or any action that may harm PhotosPosse, clients, editors or systems.

Some app or dashboard features may be experimental, beta or under development. These features may change, break, be removed, produce incomplete data or require manual correction.

Beta features are provided without guarantee of accuracy, availability or suitability for every project.

PhotosPosse may use AI-assisted tools, automation, editing software, design tools, stock assets, plugins, templates, scripts and digital workflows to support creative work, speed up production, improve quality or generate ideas.

• Image cleanup, enhancement, background removal or upscaling.
• Creative concept generation and layout exploration.
• Text drafting, rewriting or content structuring.
• Video, image or audio workflow support.
• Automation for dashboards, reporting or project operations.
• Design variation, mockup generation or reference preparation.

AI-assisted output may not be perfect, original in every element, free from artefacts, suitable for every use case, identical to references or free from technical limitations. Output quality may depend on source files, prompt quality, platform restrictions, model limitations and client instructions.

Where appropriate, PhotosPosse applies human creative judgment, editing and review. However, you remain responsible for reviewing and approving final deliverables before use, publication or printing.

AI prompts, workflow steps, internal methods, tool settings, editing history, raw AI outputs and production processes are not included as deliverables unless expressly agreed in writing.

PhotosPosse is not required to disclose internal prompts, source structures, tool history, software settings or proprietary workflows.

AI tools may be operated by third-party providers. Their terms, privacy rules, restrictions, availability and output limitations may apply. PhotosPosse is not liable for third-party AI platform downtime, changes, restrictions or technical failures.

You are responsible for ensuring that AI-assisted deliverables are suitable for your intended use and comply with applicable laws, platform rules, brand guidelines, advertising rules and industry requirements.

You may provide photos, videos, logos, documents, brand files, website content, social media links, product images, audio, references, fonts, login details or other project-related materials.

You confirm that all files and materials supplied to us are legally owned, licensed, authorised or permitted for use. You are responsible for copyright, trademark, privacy, consent and licensing issues relating to submitted materials.

You agree to indemnify PhotosPosse against claims arising from files or materials you provide.

Your files may be accessed by PhotosPosse staff, editors, designers, developers, contractors, support team members or authorised service providers where necessary to complete the project.

Team members are expected to use files only for authorised project purposes.

Files may be stored in email, cloud storage, website systems, dashboard systems, project management tools, local devices, backup systems or third-party file platforms used for business operations.

Project files may generally be retained up to twenty-four (24) months after project completion, unless deleted earlier or retained longer for legal, accounting, dispute, support, portfolio or operational reasons.

PhotosPosse is not obligated to store your files permanently. You are responsible for downloading and keeping your own backup of final deliverables.

You may request deletion of certain project files. Deletion may be limited where files are required for legal, accounting, tax, dispute, audit, backup, security or operational reasons.

Deleted files may still remain temporarily in backups, logs or third-party systems until normal deletion cycles are completed.

Download links may expire or be removed after a reasonable period. PhotosPosse may charge additional fees to retrieve, re-export, re-upload or resend old files, especially if the project has already been completed or archived.

You should avoid sending highly sensitive personal data unless it is strictly required for the project. If sensitive information is needed, you should inform us clearly and provide only what is necessary.

We take reasonable steps to protect files, but no online storage, email, messaging platform, upload portal or cloud system can be guaranteed completely secure. You acknowledge the inherent risks of digital file transfer.

Unless confidentiality is agreed in writing, PhotosPosse may use completed public-facing work for portfolio, marketing, social media, case studies or promotional purposes. We will not intentionally publish private login details, sensitive unpublished documents or confidential internal materials.